Refund policy
Last Updated: June 19, 2026
At Ballher, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.
This Return & Refund Policy explains our process for returns, exchanges, and refunds.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- Free from damage, stains, or marks
- With original tags attached (where applicable)
- In original packaging
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return, including:
- Grip socks (if opened or worn)
- Personal accessories
- Gift cards
- Items purchased during final sale promotions
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. How To Request A Return
To start a return, please contact our customer support team with:
- Order number
- Customer name
- Email address used for purchase
- Reason for return
Contact:
Email: mikepattle@icloud.com
Our team will provide return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- There was an error from our side
We recommend using a tracked delivery service when returning items.
Ballher is not responsible for items lost during return shipping.
5. Refund Process
Once your return has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method.
- Refunds usually appear within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the item was incorrect or faulty.
6. Exchanges
If you need a different size or replacement item, please contact us.
Exchanges depend on product availability.
If the requested item is unavailable, a refund may be offered instead.
7. Damaged or Incorrect Items
If you receive:
- A damaged product
- Incorrect item
- Missing item
Please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Description of the issue
We will review your request and arrange a suitable solution.
8. Sale Items
Sale or discounted products may have different return conditions.
Items marked as final sale cannot be returned or refunded unless they are faulty.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank/payment account again.
- Contact your payment provider.
- Contact us if the issue continues.
We will assist you in resolving the issue.
10. Order Cancellations
Orders begin processing shortly after purchase.
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once your order has been shipped.
11. Contact Us
For any return or refund questions, contact:
Ballher
Email: mikepattle@icloud.com
Address:
Hendra, Higher Blagdon Rd,
Paignton, ENG, TQ3 3YF, GB
Thank you for shopping with Ballher.
For Girls Who Ball ⚽