Shipping policy
Last Updated: June 19, 2026
At Ballher, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order through our website, you agree to the terms outlined in this policy.
Order Processing Time
All orders placed through the Ballher website are processed with care.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During busy periods, new collection launches, or promotional events, processing times may take slightly longer.
You will receive an order confirmation email once your purchase has been successfully placed.
Delivery Times
Once your order has been dispatched, delivery times may vary depending on your location and selected shipping method.
UK Orders:
Estimated delivery time:
2–5 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances outside of our control.
Shipping Confirmation
When your order has been shipped, you will receive a confirmation email containing your delivery details and tracking information (where available).
You can use the tracking information provided to monitor your order’s progress.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery location
- Order weight
- Selected shipping method
Any applicable shipping charges will be displayed before completing your purchase.
Free Shipping
Ballher may offer free shipping promotions from time to time.
Any free shipping offers, minimum order values, or promotional shipping rates will be clearly displayed on our website.
International Shipping
If international shipping is available, delivery times and charges will be calculated at checkout.
Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Delivery Issues
Once your order has been dispatched, it becomes the responsibility of the courier service.
If your order is delayed, lost, or marked as delivered but not received, please contact us and we will assist you in resolving the issue.
Please ensure your delivery address is correct before completing your order.
Ballher is not responsible for delays caused by incorrect address information provided by the customer.
Incorrect or Damaged Items
If you receive:
- A damaged product
- The wrong item
- A missing item
Please contact us within 7 days of receiving your order.
Include:
- Order number
- Photos of the item
- Details of the issue
Our team will review the request and help resolve the problem.
Order Changes & Cancellations
Orders begin processing shortly after purchase.
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes once an order has entered the shipping process.
Returns
For information about returning products, please see our Returns Policy.
Items must meet the return requirements stated in our returns policy.
Contact Us
If you have any questions regarding shipping, please contact:
Ballher
Email: mikepattle@icloud.com
Address:
Hendra, Higher Blagdon Rd,
Paignton, ENG, TQ3 3YF, GB